- We endeavor to deliver you with the best of our products, that has been handcrafted keeping in mind the spirit and fervor of evolving fashion trends.
- In case, you receive a damaged product or incorrect size delivered, kindly, contact us at [email protected].
- We will get in touch with you at the earliest of your request.
- Our exchange for any online product is subject to certain conditions.
- We accept returns within 15 days from the date of delivery with the original price tag and invoice copy.
- Exchange can only be done through an online dispatch or convenient Poorav Infrastructure Limited store.
- Intimation request to be sent to us at [email protected].
- The product must be fresh, unused, unaltered as inspected by our team
- A refund cannot be initiated for any products once purchased.
Exchange at Store
- If you want to exchange a product from our store, we would assist you in a convenient store location after we have received your mail request.
In case of online exchange, send us an email for exchange request with following details:
- Invoice number
- Courier docket Number
- AWB Number
- Reason for Exchange
- For making a return request you can either call our customer service desk at +91 9051800252 or can Email us at [email protected] within 2 days from the date of delivery.
- At Poorav Infrastructure Limited, we strive to ensure all our customers have the best experience while selecting and buying your favorite items, as we aim to display all the items on our website.
- Despite our earnest efforts, if any of the items are unavailable in your purchase under any circumstances, we will promptly inform you via mail within 2 working days of the purchase.
- We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order or seek refunds.
Pre-shipment Cancellation Policy
- Easy cancellation is available with us for all our esteemed customers.
- You can cancel your online order before the shipment is done, precisely within 24 hours of placing the order
- We assure to initiate a 100% refund of your payment along with a confirmation mail
- A request has to be made before cancellation of the order by emailing us at [email protected]
- Your partial order cancellation request will not be accepted
- If you are placing the order from an international location, but your shipping address is in India then the shipping cost would be free.
- Your refund request will be initiated within 4-8 days of estimation
We regard the innate qualities of our product with utmost delicacy and care, we ensure the quality, but owing to the nature of fabrics and the embroideries on our product, we do not assure the garments embroidery or any color issue therein. The fittings of our clothing depend on the cut, fabric, and style of each cloth. Some of the garment may be designed to have been looser, comfortable fit, and some of them can be designed to be slim fit. Before purchasing any garment, kindly review our sizing guidelines available with the product to select the size best suited for you. We have done our best to portray the color as accurately as possible shown on our website. However, the color you view will be dependent on the monitor or display you use. Henceforth, we cannot guarantee that your monitor's display of any color would be exact. In case of washing your products, we request you to read the washing instructions carefully as given in the tag of the product and follow the same to avoid making any damage to the garment.
If there are any transactional disagreements, it would be subject to Kolkata jurisdiction. We as an owner will not be liable for any damage or loss whatsoever arising directly or indirectly out of the decline of authorization for any transaction made in the account of the cardholder, having surpassed the preset limit agreed by them with their partnered bank. Under such conditions, the company stores the right to change, alter any of the above following as its sole pleasure.